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Return Policy

Superior Engineering - Returns Policy
1.What can be returned
Superior may accept the return of Goods for legitimate reasons, including that the Goods received by the Customer differ from the Goods described in the Contract. Superior's staff are experienced industry personnel who provide advice and technical information to the Customer. However, it is the Customer’s responsibility to ensure they provide Superior's staff members with all the requirements, expectations, and any other relevant information to ensure the Goods supplied can be used by the Customer as required.
Goods must be returned within 7 days from the date of delivery, unless the return is based on a warranty claim.
Superior does not accept responsibility or liability if the Customer has provided incorrect information, specifications or requirements or any other relevant information including but not limited to size, make or purpose of the Goods to suit a particular type of vehicle.
No refunds or exchange will be provided due to the Customer changing their mind.
If Goods are installed incorrectly by someone other than a Superior employee and that incorrect installation of the part, product or Goods is the direct cause of Goods being faulty, Superior will not exchange, refund or replace the Goods.
Superior Engineering will charge the Customer a 20% restocking fee where it reasonably determines that the return is not caused by Superior or its Representatives. Without limitation, the fee will also apply regardless of whether a Customer’s Vehicle has been sold, stolen or crashed. The restocking fee covers such costs as administration, packing and restocking the Goods. In addition, the Customer will be charged the total cost of freight. These charges will be deducted from any refund.
The restocking fee shall not apply where Superior determines that it is at fault.
2.Where do Customers return items
Superior must be contacted and a warranty or return form provided by Superior must be completed by the Customer for approval, prior to the Customer returning incorrect Goods or Goods covered under a warranty.
If the Customer purchased the Goods directly from Superior, the Goods must be sent with a copy of the original tax invoice and include up to date contact details of the Customer and the warranty/return form fully completed.
The return address to send approved warranty/returned Goods purchased from Superior is 8 Chrome Court, Burpengary, QLD, 4505.
Goods must be placed on a traceable freight Carrier and Superior does not accept responsibility or liability for lost or damaged freight in transit and further, Superior will not pay or replace lost freight. It is the Customer's responsibility to organise and pay for the shipping of the Goods and ensure that the Goods are covered by the freight carrier's applicable insurance.
3.Who pays for Returns
All returns once approved must be forwarded to Superior. Superior will not pay for any costs associated with the delivery to or from any distributor/ private or commercial address for the Goods to be returned.
If the Goods, products or parts are from another Manufacturer, Superior may, at their discretion, contact the Manufacturer to see if they will pay for the freight to Superior or to the Manufacturer or distributor.
Superior will not pay freight for another Manufacturer's parts to be sent back for return.
4.Credit for returns
If a return has been approved, the Customer can purchase any other product to the same value. Superior will only refund money using the same payment method used for the purchase.
5.Goods purchased from another distributor
If the Goods were purchased from another distributor and the Customer wants to return the Goods without defect, the Customer must contact the seller of those Goods at first instance and the seller's return policy will apply.
6.Packing Materials
If Goods are returned damaged, or not in the original packaging, Superior may deduct the cost of the packaging from any refund provided to the Customer.
7.Return Product Condition
All Goods must be returned in a ‘like new’ condition. Superior will not provide a refund where Goods are damaged, except to the extent that our Warranty Policy applies.
This Return Policy forms part of our Terms & Conditions located at https://www.superiorengineering.com.au/terms-and-conditions.